Our client is a well-established International Ocean and Air Freight Forwarder, also offering NVOCC and Customs Brokerage Services.
Due to expansion, they are actively hiring a Customs Supervisor/ Manager. You will have access to a well-managed, powerful CargoWise system, and a worldwide network of offices and dedicated employees.
As Customs Brokerage Supervisor you will be in an oversight role, directly managing two Entry Writers, and responsible for customs entries being processed accurately and ensuring compliance with regulatory requirements.
This role involves regular interaction with a large client, a smaller client, U.S. Customs and Border Protection, and internal departments to provide efficient and reliable service.
Key Responsibilities:
- Oversight of Customs Entry Processing
- Review and distribute ISF data to individual staff for filing on time.
- Review and verify shipment documentation, including invoices, packing lists, and other necessary forms.
- Client and Stakeholder Communication
- Maintain communication with clients to provide updates on shipment status and address inquiries.
- Coordinate with U.S. Customs and Border Protection and other regulatory agencies as needed.
- Collaborate with internal departments, such as Compliance and Transportation, to resolve shipment-related issues.
- Meet established KPIs for accuracy, timeliness, and client satisfaction.
- Operational Support
- Assist with auditing files to ensure compliance and accuracy.
Qualifications:
- Bachelor’s degree in business, Logistics, or related field is preferred.
- Minimum 3-4 years of experience in customs brokerage
- Familiarity with U.S. Customs regulations and entry processes
- Strong attention to detail and ability to work in a fast-paced environment.
- Excellent communication and interpersonal skills.
- Proficiency in Microsoft Office Suite and experience with CargoWise software is an advantage.